MAKE EVERY
CUSTOMER EXPERIENCE COUNT.
Service dwells at the heart of your business. The quality of a company’s customer experience and service etiquette can make or break a small business. Customers value how they are treated and consider service to be a key factor in their purchasing decision.
ABOUT US
BETTER BUSINESS
BEHAVIOR
Better Business Behavior is a Customer Experience Consulting Firm that helps service-based small business owners develop customer care plans, build trust & loyalty with customers, and maintain professional standing in their industry.
Our mission is to transform and improve the landscape of customer service by training CEO’s, managers, and team members how to fulfill their brand promise in a way that gains customer loyalty and makes a profitable impact. We strive to put the C.A.R.E. back in customer service by focusing on the way service based businesses serve, treat, communicate, and overall accommodate their customers.
ENROLL
HERE'S WHAT YOU CAN EXPECT:
- Learn about the requirements of a Customer Service Policy
- Learn about our signature C.A.R.E. Model for small business owners
- Create a Customer C.A.R.E. Plan that aligns with your business structure
Business owners, brands, and associations can enroll in the Better Business Behavior Program for strategic training on our signature customer C.A.R.E. model, building reputations, pitching, etiquette, conflict resolution, and more.
THE STATE OF
CUSTOMER SERVICE
- 83% of consumers cite good customer service as the most important factor—outside of price and product—when deciding what to buy (source: khoros)
- 77% of consumers think good customer service is critical to earning brand loyalty and generating business. (source: netomi)
- 50% of consumers will switch to a competitor after one bad experience, and 80% will switch to a competitor after more than one bad experience. (source: zendesk)
- 64% of consumers aren’t able to get help or solve their problem through their provider’s customer service. (source: airkit)
- Consumers who have had bad customer experiences are more likely to make a review than those who had positive experiences. (source: PowerReviews)
CUSTOMER SATISFACTION COMES
WITH ITS SET OF CHALLENGES:
You don’t know how to deliver customer satisfaction or resolve other crises
You don’t have a customer service workflow that is in line with your customer’s journey
Your team lack the etiquette and collaborative spirit to represent your brand and business
You don’t have a (SOP) for your business operations nor a Customer C.A.R.E. plan
BETTER BUSINESS BEHAVIOR ONLINE
PROGRAM COVERS TOPICS THAT CAN BE
APPLIED TO THE FOLLOWING INDUSTRIES
NEWS, BLOGS, AND RESOURCES
Our Insights
CUSTOMER C.A.R.E.
TRAINING FOR
SERVICE-BASED
BUSINESS OWNERS
Better Business Behavior Program provides comprehensive training masterclasses around methods to redefine and improve the customer journey, customer service, and the overall customer experience. Reputation management, branding the business, and pitching are also additions to the program. This program is designed with implementation in mind.
I'M IN! WHAT'S NEXT?
Better Business Behavior is Here to Serve You
Eliminate stress by taking advantage of our resources
Free Masterclass
Register for our free masterclass showing you our signature process for finding and connecting with your ideal customer.
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Resources
Visit our resource library for the top ways to streamline your business, deliver first class customer service, and leverage your way into profits.
RESOURCE LIBRARY
FAQ
Visit our (Frequently Asked Questions) page where we answer questions you may have about Better Business Behavior.
VISIT FAQ
Contact Us
Better Business Behavior wants to connect with the people so that we can provide businesses with training, resources, tips, and support.
CONTACT US
STAY IN THE LOOP
Better Business Behavior is committed to improving the landscape of customer service, reputation management, and the overall customer experience in the service industry. Whether you want to be part of the conversation, transform your business practices, improve your team, take advantage of training, or simply be a better customer, we would love to hear from you!
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